Effective Date: Jan 11, 2026

We strive to provide excellent customer satisfaction through quality products and services. Please review our Refund & Return Policy to understand your rights regarding service fees and product returns.

1. Service Refund Policy

We offer service-based support such as printer installation, setup, and repair. Refunds for these services are handled under the following terms:

• Full Refund: If you cancel your appointment at least 24 hours in advance, you are eligible for a full refund.

• Partial Refund: If our technician is unable to complete the service due to a technical limitation on our end, a partial refund may be issued.

• No Refund: If a service was completed as agreed or the issue lies with customer-provided hardware or software, no refund will be issued.

2. Product Returns (If Applicable)

If you have purchased a printer, accessory, or related product through our service:

• Return Window: You may return eligible items within 7 days of delivery for a full refund.

• Product Condition: Returned products must be unused, in original packaging, and with all accessories included.

• Non-Returnable Items: Opened ink cartridges, used paper packs, or customized items are non-returnable unless defective.

3. Defective or Damaged Items

If you receive a defective or damaged item, contact us within 48 hours of delivery. We will arrange for a replacement or refund based on the issue.

4. Return Process

To initiate a return or refund request:

• Reach out to us using the contact details provided on our website with your order or service details.

• Provide a reason for the return or refund request.

• Our team will guide you through the next steps.

5. Refund Timeframe

Once approved, refunds are processed within 5–7 business days via the original payment method.

6. Cancellation Policy

Customers may cancel scheduled services at any time. Cancellations made less than 24 hours before the appointment may not be eligible for a refund. Please review service terms at the time of booking.

7. Exceptions

Refunds or returns may not apply in cases involving:

• Services completed to the customer’s satisfaction

• Issues caused by third-party software or unauthorized modifications

• Requests made beyond the applicable refund or return window

8. Need Help?

If you have questions about this policy, please reach out through the contact details provided on our website.